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BusBuzz Text Connect™
Customer Service Feedback @ Your Fingertips
Capturing, evaluating, and acting on customer feedback is one of the greatest challenges faced by transportation managers. When someone does take the time to actually call, email, or send in a comment card, the information usually has little value because, in many cases, the time, date, route & bus are recorded incorrectly. This prevents you from effectively tracking incoming comments, reporting on trends, and taking action to make service improvements. BusBuzz Text Connect™ answers all of these challenges and more.
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When you choose BusBuzz Text Connect™...
You'll always know the vehicle number - time - date - and driver/route information from schedules.
There's no hardware or equipment to install, no programs downloaded on your computer - your passengers submit everything from their cell phones.
Each and every Comment, Question, or Complaint is recorded, instantly sent to operations management personnel, and tracked by category, time, and date.
Important issues can be dealt with in days instead of weeks or months because passengers' voices are immediately heard.
BusBuzz Text Connect™ customers typically experience an average increase of 65% - 90% in passenger satisfaction within the first 3 months of using the system.
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"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing."
John Russell, President, Harley Davidson
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Please select the BusBuzz Text Connect version that best fits your operation
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BusBuzz Text Connect™ Essentials
Great value that includes all key system components and system metrics. Perfect for smaller operations from 1-12 vehicles with limited to moderate ridership.
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BusBuzz Text Connect™ Transit
Designed for larger systems, up to 25 vehicles, with significant daily ridership. The Transit module includes enhanced support and reporting modules.
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BusBuzz Text Connect™ Enterprise
Configured specifically for large and heavily utilized fleets. The BusBuzz Text Connect Enterprise system includes full access to the automated reporting suite, the highest base usage text message package, and BusBuzz Text Connect Responder™.
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